08 MAY 2015

Mahanagar Gas Limited will now connect with customers On-the-Go!

Launches MGL Connect mobile app for its PNG and CNG customersM.

Mahanagar Gas Limited, one of India's leading natural gas distribution companies, today announced the launch of its mobile app ‘MGL Connect’ for its PNG and CNG customers. The app is now available for download on Android play store free of cost.

Commenting on the launch of the app, Mr. Rajeev Mathur, Managing Director of Mahanagar Gas Limited said, "Mahanagar Gas Limited is committed to offering high standards of service to its customers. MGL Connect has been designed to offer its CNG and PNG customers an evolved service experience and facilitate ease of use. Through this app, we have added a new dimension to our customer orientation and look to develop this app further to make our services seamless."

Keeping in mind the convenience of its customers, MGL Connect has been developed with a host of customer friendly features. The app has two distinct sections for PNG and CNG and also potential customers. Both the sections have segments which can be viewed as general information and customer specific information.

Features for PNG users:

• PNG customers can view their current and last 3 PNG bills, get details of payments made, find locations where payments can be made and also make online payments.
• They can provide meter readings during billing cycle by uploading a photo of their meter reading, which will enable the company to process bills on "Actual" meter reading during the "Assessed" reading cycle
• In addition to this, customers can log complaints on any service related issue by selecting the category or nature of complaint from the drop down menu. This system has been equipped to capture the customer’s message.
• At the same time, the system has also been designed to send an automated push notification through which various alerts can be notified to the customers.
• Keeping in mind the safety of customers and to curb fraudulent activities, Mahanagar Gas Limited’s customers can verify the meter reader by entering his employee ID displayed on his identity card. On doing so the photograph of the meter reader shall be displayed on the screen

Features for CNG users:

• Locating nearest CNG station becomes easier with this app and convenient for the CNG customers to access all the information pertaining to CNG prices and the amount saved by using CNG over other alternative fuels.
• Information about CNG Kit suppliers and hydro-testing Centres, tips on CNG vehicle maintenance, Car models available in CNG variant

Besides, this mobile app can also help customers view and download relevant documents, policies and procedures.
For more information and the latest updates, log on to our website (www.mahanagargas.com/) or find us on Facebook (https://www.facebook.com/mglltd) and Twitter (https://twitter.com/mahanagargas).

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