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Mahanagar Gas

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Refund Policy

How to Get Refund?

Any customer, who has started using Domestic Piped Natural Gas (PNG) on or after 1st April 2008, is eligible for refund of interest free Security Deposit under the following conditions: On customer’s request:

Security Deposit shall be refunded in full, irrespective of the status of connection, subject to receipt of the following:

  • Refund request letter from the customer.
  • PNG equipments from the premises (flat / kitchen) of the customer, if applicable.
  • Payment towards disconnection charges as per prevailing rate and all other dues.

Other reasons:

Security Deposit shall be refunded in full under the following conditions:

  • In case premise of the customer is found technically not feasible for supplying PNG.
  • In case of non-availability of necessary statutory permissions.
  • Any other reasons as and when specified by Statutory Authorities in its notifications.

For more information contact our Customer Care Executive on 68674500 / 61564500 from 8:00 hrs. to 22:00 hrs. daily. Kindly quote your Business Partner (BP) Number as mentioned on your gas bill.